Thursday, July 7, 2016

Have a question? Now you can Ask TSA on Facebook


AskTSA Facebook Messenger imageWith summer air travel well underway, TSA is working hard to make sure your travel experience is as secure and efficient as possible. Today, we’re announcing that our customer service program, AskTSA, is expanding to Facebook Messenger to improve the customer service experience and to better assist you before, during, and after your flight. 

First, the basics: the AskTSA team consists of full-time employees, with diverse backgrounds in law enforcement, security operations, training, surface transportation and customer service.  The AskTSA team is available 365 days a year to help solve traveler problems and answer questions.

Anybody can use this service – it is free and easily accessible. Travelers can simply send @AskTSA a tweet or direct message on Twitter or, starting today, send AskTSA a message on Facebook. TSA is the first government agency to provide customer service using Facebook Messenger. Our aim is to make talking to our team and getting helpful information as easy as possible.

How can AskTSA help you? Not only can the team answer basic questions about air travel, we can also provide helpful services that solve real traveler problems.

  • Want to know if an item can be packed in your luggage? Send us a picture of an item and we’ll let you know if it is allowed on a plane.
  • Did you leave an item behind at the checkpoint? We’ll help you locate your lost item and let you know how to get it back.
  • Was your ID lost or stolen? We’ll tell you about our identify verification process and help you get through security at the airport.
  • If you’re TSA Pre® eligible and don’t see it on your boarding pass, we can help identify the issue and ensure you receive expedited screening.

TSA’s goal is to ensure safe and secure travel for all. We are here to help your traveling experience.  Please direct your questions to @AskTSA on Twitter and Facebook.com/AskTSA. We’re available to answer your questions, 8 a.m. to 10 p.m., Eastern Time, weekdays; 9 a.m.to 7 p.m., weekends/holidays. Safe travels!



TSA Social Media Team
 

42 comments:

RB said...

Anybody can use this service – it is free and easily accessible. Travelers can simply send @AskTSA a tweet or direct message on Twitter or, starting today, send AskTSA a message on Facebook. TSA is the first government agency to provide customer service using Facebook Messenger. Our aim is to make talking to our team and getting helpful information as easy as possible.
...................
Not TRUE!!!

@AskTSA blocks certain people's access to that twitter account.

Don't let the First Amendment get in the way when dealing with TSA!

Anonymous said...

"Soaring TSA Misconduct Numbers Bring Condemnation in Congress"

"... employee misconduct at the Transportation Security Administration increased by nearly 29 percent between 2013 and 2015, a congressional report released Thursday found."


http://www.courthousenews.com/2016/07/07/soaring-tsa-misconduct-numbers-bring-condemnation-in-congress.htm

You must be so proud, blogger bob.

Fix the TSA said...

Bob, who wrote this post?

AskTSA are full time employees of what private contractor company? I've asked several times, and have never been provided a reply by TSA. Transparency in government? Not the TSA!

Susan Richart said...

"getting helpful information".....like telling people all they have to do is declare their Clear Care contact lens solution in order to take it on a plane? Then when they get to the airport, TSA confiscates Clear Care because it contains hydrogen peroxide which TSA considers hydrogen peroxide hazmat? That sure is helpful.

screen shot/DHS OIG statement

Fix the TSA said...

@AskTSA and @TSA routinely block American citizens who ask questions and comment on their replies.

What is the TSA policy for who gets blocked and what triggers that blocking?

How many valid Twitter accounts (not spam or fake accounts) have @AskTSA and @TSA blocked?

Fix the TSA said...

West, why do you, Bob, or "HQ elements" delete comments that address incorrect assumption of causation between the tragedies of 9/11/11 and the current policies and procedures of the TSA?

*screenshot*

Fix the TSA said...

While decrying TSA because they cannot do even one thing correct, I made an error. I said the TSA (or its contractor) set up the AskTSA Facebook account as a Person, not a Page.

Instead, AskTSA is set up as a Public Place, not a Page. I regret the error.

The AskTSA Facebook account should not be a Public Place either, though. Look up other Public Places on Facebook: cities, museums, malls, parks, shops, etc.

A private contractor functioning as answer center/public relations is NOT a public place.

Susan Richart said...

Remember, folks, if you want your issue with TSA to be public, you will need to post comments to @AskTSA's Twitter page because all comments will be hidden from public eyes on the Facebook Messenger page. Kind of a sneaky way for TSA to keep complaints about misconduct hidden from the public.

screen shot/DHS OIG statement

Anonymous said...

I guess Hannah Cohen asked the wrong question.

Anonymous said...

I'd like to know what excuse the TSA is going to give themselves this time? https://www.theguardian.com/us-news/2016/jul/02/disabled-cancer-patient-tsa-lawsuit-memphis-airport

Anonymous said...

Questions can also be asked at https://www.facebook.com/tsa.us.gov/

Fix the TSA said...

No comment approval by West, Bob, or "HQ elements" since Thursday nor "BE SCARED OF SCARY GUNS!" post by Bob on Friday.

What's going on?

Artex Group said...

The TSA does a good job and we have been safe for many years.

Anonymous said...

Talked to a rep to ask about why it was taking so long and they could not tell me......

Anonymous said...

TSA confiscates Clear Care because it contains hydrogen peroxide which TSA considers hydrogen peroxide hazmat? That sure is helpful.

Hydrogen peroxide is an oxidizer and can be used in explosives. Glad I could help

Anonymous said...

Anonymous said...
I guess Hannah Cohen asked the wrong question

correct, you GUESS because like everyone else here, you were not there.

Fix the TSA said...

The AskTSA Facebook presence is a scam, a data grab, and a money grab. They are only on Facebook Messenger. They'll track you by your Facebook account. No public posts and comments by the American public is allowed.

This is not social media, AskTSA contractors. No one can simply read a reply by AskTSA on Facebook to someone else's similar question and get the answer without having to reveal their identity and privately contact you. Keep your contractors employed by answering the same questions over and over and over.

Where is the transparency, TSA and AskTSA contractors?

Will a government agency or contractor keep tabs on people who ask questions?

Fix the TSA said...

Boldy, your terse and vsgue reply indicates you don't know much if anything about chemistry.

Fix the TSA said...

Oh Boldy. *shakes head* ROTFLMAO

Wintermute said...

Love how you left of the part where TSA told them it would be okay as long as it were declared.

Wintermute said...

Interaction with TSA led to the calling of LEOs. Regardless of whether the injuries were from a TSAgent's use of force or a LEO's use of force, the TSA is to blame for escalating the situation to that point in the first place.

Wintermute said...

Yeah, if you want them to disappear down a rabbit hole.

Anonymous said...

"Hydrogen peroxide is an oxidizer and can be used in explosives. Glad I could help"

At 3%? I don't think so. That's like confiscating nitro pills because in some form nitro is explosive.

Anonymous said...

Bob, somebody needs to teach those answering questions at AskTSA how to discern when their chain is being pulled, as they are responding to many questions they should be ignoring.

SSSS for some reason said...

".The TSA does a good job and we have been safe for many years."

The former has nothing to do with the later.

TSA is not why you are safe. Them doing a good job is a matter of opinion.

Anonymous said...

Bold Posting Employee said... Hydrogen peroxide is an oxidizer and can be used in explosives. Glad I could help"

True in a strictly chemical sense. Hydrogen peroxide is an oxidiser and it could be potentially used to make a bomb.

In reality, however, even the largest bottle of contact solution at one hundred percent peroxide would only have enough "explosive" potential to blow a stain out of a pair of pants. And there just might be enough left to disinfect a small cut too.

Glad I could help.

Anonymous said...

>Anonymous said...
I guess Hannah Cohen asked the wrong question

correct, you GUESS because like everyone else here, you were not there.

Gee Bob, a little sensitive there. Is there something you're not allowed to tell us?

Anonymous said...

Hydrogen peroxide is an oxidizer and can be used in explosives. Glad I could help

So is oxygen, blogger bob. Are we supposed to stop breathing?

Anonymous said...

Oxygen is an oxidizer, blogger bob. I know oxygen is thin where the tSA lives, but how are you going to keep oxygen off airplanes? Not to mention the emergency oxygen generators that every airplane carries. What is the tSA going to do about those, blogger bob?

Anonymous said...

Where did the side bar links get off too? About this Blog, Posting guidelines, Meet the Bloggers, link to Archived Posts, and all the others?

Anonymous said...

Interaction with TSA led to the calling of LEOs. Regardless of whether the injuries were from a TSAgent's use of force or a LEO's use of force, the TSA is to blame for escalating the situation to that point in the first place.

so you saw the video? You heard the audio? or where you there?
or are you prejudging simply based on what an angry mother is reporting? Remember "hands up, don't shoot?"
You should wait for all the facts to come out lest you look as silly as all those people do...

Anonymous said...

"Hydrogen peroxide is an oxidizer and can be used in explosives. Glad I could help"

At 3%? I don't think so. That's like confiscating nitro pills because in some form nitro is explosive.

do you know of a way to test how much peroxide is in a container? can you tell if it is 3% or 98%? Neither can TSA. Again, glad I could help.

Anonymous said...

Bold Posting Employee said... Hydrogen peroxide is an oxidizer and can be used in explosives. Glad I could help"

True in a strictly chemical sense. Hydrogen peroxide is an oxidiser and it could be potentially used to make a bomb.

In reality, however, even the largest bottle of contact solution at one hundred percent peroxide would only have enough "explosive" potential to blow a stain out of a pair of pants. And there just might be enough left to disinfect a small cut too.

Glad I could help.
how would you explain the London Transit attacks? Where those just stains?
55 dead people just might disagree with you. Granted on small bottle of peroxide even at full strength "may" not do anything, but what if there is a planned attack and 10,15,25 people bring in a full strength bottle? Isn't learning fun?

Fix the TSA said...

While Boldy is focus on Cheney she doesn't understand and proving the points of critics of the TSA's War on Water, West and Bob are deleting comments and ignoring questions from American taxpayers.

Fix the TSA said...

Obviously, I meant 9/11/01, not 9/11/11. I type too fast sometimes and that tragedy feels more present than 15 years ago.
I regret the error.

Fix the TSA said...

Boldy, please don't say you're "glad [you] could help" when you obviously are not glad to help the people you are replying to. It's heaps insult upon insult, which is rude.

Also, you keep bringing up conservative attacks and memes to "prove" Hannah Cohen's mother or another commenter is a "liar."

The problems with and within the TSA are non-partisan, systemic, and have persisted through two Presidential administrations, one from each major party.

Will you consider finding a non-partisan way to call us liars?

Thank-you.

Wintermute said...

If there is that much planning going on and we don't catch it, that's an intelligence failure. TSA is not an intelligence agency (nor an intelligent one, but that's another issue entirety) And then stopping a single bottle of contact solution would not prevent such a well- planned attack. Fact of the matter is, according to STA themselves, commercial aviation simply is not a target. The terrorists got what they wanted out of the attacks and have moved on.

Anonymous said...

Actually, Boldy, the bombings that killed so many did not use hydrogen peroxide, but the failed bombings a few days later did use it - those bombs didn't go off.

Glad I could be of help.

Wintermute said...

Where have you seen that it was hydrogen peroxide, specifically, used in the London attacks that killed 52? Organic peroxides were used, yes, of which hydrogen peroxide is a member of. The only mention I can find of hydrogen peroxide, specifically, is regarding the bombings two weeks later, which injured one person but caused no fatalities.

I'm summary, quit using the dead to push your agenda, quit using exgerated numbers, and quit misrepresenting facts. Hydrogen peroxide IS an organic peroxide. Not all organic peroxide are hydrogen peroxide. ORGANIC peroxides were used, but nowhere can I find which specific one(s) other than the failed attack two weeks later.

Wintermute said...

Do you know the difference between hydrogen peroxide and organic peroxide?

And, again, the point has either gone over your head completely or you are intentionally ignoring it. The thing that launched the discussion of hydrogen peroxide in the first place is that someone specifically asked if it was allowed and was told, by the TSA, that it was indeed (If they declared it), only to be told otherwise once they were being screened. I guess the moral of the story is that doing the right thing results in punishment, even though smuggling it through would have been even more trivial than usual.

Anonymous said...

Uh oh, blogger bob. The US government says that hydrogen peroxide naturally occurs in air. Are you going to ban air? You have to, because according to you, no concentration is safe.

"Small amounts of gaseous hydrogen peroxide occur naturally in the air."

https://pubchem.ncbi.nlm.nih.gov/compound/hydrogen_peroxide

https://www.atsdr.cdc.gov/toxfaqs/tfacts174.pdf

Fix the TSA said...

@ Boldy TSA's private contractor, @AskTSA, said on July 29, 2016, "Your items, including the hydrogen peroxide, are allowed in your carry-on provided they are 3.4 oz or less. Safe travels!"