Tuesday, April 5, 2016

@AskTSA Travel Tips In Over 140 Characters: Help! I didn’t get TSA Pre✓® on my boarding pass!



TSA Precheck Logo
It can be quite annoying when you print your boarding pass and don’t see the TSA Pre✓® logo. Once you’ve experienced TSA Pre✓®, there’s just nothing like it. We regularly get tweets like the one pictured below from people who don’t have the logo on their boarding pass.

AskTSA Tweet: my family and I are signed for the TSA Precheck, but it is not showing up on our boarding passes. any solutions?

The most common problem is that names, birthdates and Known Traveler Numbers (KTN) are entered incorrectly while making reservations. If you’re off by even one letter or number, you will not receive TSA Pre®.


If you didn’t receive TSA Pre✓®, you can tweet our @AskTSA team and they’ll help you get to the bottom of it.

Here’s what you need to do:
 

Follow @AskTSA on Twitter and direct message the following:


  • Full name
  • Known Traveler Number (KTN)
  • Airline
  • Confirmation Number


A member of our team will contact you and help you figure out why you’re not receiving TSA Pre✓®. It's important that you're enrolled in TSA Pre✓®, Global Entry, Nexus or Sentry.



If you’re not a Twitter user, or would rather speak to somebody on the phone, you can reach out to our TSA Contact Center. See more info below on how to contact them.



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AskTSA Logo
If you’re scratching your head and wondering what @AskTSA is, it’s a small team of TSA professionals from various agency offices who answer TSA related questions from the traveling public that are sent via Twitter. You can read more about the program in this recent USA Today article.

If you have any TSA related travel questions, please send a tweet to our @AskTSA team. They’re available to answer your questions, 8 a.m.- 10 p.m., Eastern Time, weekdays; 9 a.m. -7 p.m., weekends/holidays. Travelers may also reach out to the TSA Contact Center. The Contact Center (TCC) hours are Monday – Friday, 8 a.m. – 11 p.m., Eastern Time; weekends and federal holidays, 9 a.m. – 8 p.m., Eastern Time. The TCC can be reached at 866-289-9673. Passengers can also reach out to the TSA Contact Center with questions about TSA procedures, upcoming travel or to provide feedback or voice concerns. 

Follow @TSA on Twitter and Instagram! 

Bob Burns
TSA Social Media Team

37 comments:

Joan Eisenstodt said...

On a recent trip through LAS, I experienced blatant and ugly disability discrimination because LAS does not have a reader at Pre-check for wheelchair pushers. Other than filing a lawsuit, what is my recourse?

Anonymous said...

Thanks for this piece of info. As a travel agent we get this question a lot. Is there any other way that we can send this request to besides tweeting?
We do not have that option. May we call the number listed above or send an e-mail?

Anonymous said...

Since TSA's insistence on using slow, invasive, and ineffective naked body scanners is the main cause for the nationwide backups at airport security checkpoints, why don't you make Precheck the standard level of screening for ALL passengers and solve the problem entirely?

Anonymous said...

THE TSPre did not appear on our boarding passes either, and when we asked the airline about it, we were told the notification must be added when the flight reservation is booked. Delta Airlines said there is a place to add it on their website flight booking page.

Susan Richart said...

I see you're responding to the multitude of complaints on AskTSA about inability to use PreCheck lanes. Why anybody who read AskTSA would even think of applying for PreCheck is beyond me.

screen shot/DHS OIG statement

RB said...

A very common complaint @AskTSA concerns PreCheck screening lanes being closed when teaffic loads are high.

Another problem. In a city the size of Dallas there are only 3 places to sign up for PreCheck. Two at DFW and one off airport. One of the 2 at DFW is Post Security so is only available to ticketed travelers. Only 1 of the 3 has Saturday hours but only for 3 hours. That means most people would need to take a day off from work just to get to a Pre office and at DFW everyone has to pay a toll just to enter the airport.

Difficult to apply for and limited availability of Pre screening lanes makes PreCheck the typical TSA screw up. You would think that TSA had never heard of computers and the ability to conference over the internet.

Anonymous said...

Why is TSAPre not the standard level of screening for ALL passengers?

Anonymous said...

Admit it - you don't REALLY conduct background checks on people who apply for precheck, do ya?

Valerie said...

I am just your average vacation type traveler, and am a bit annoyed at some of the comments. I do not work for TSA, I do not know anyone who does, just making that clear.
1. I live in Chicago, my best choice was to go to a center NOT centrally located, as they're too congested. Yes, I had to take a half day off work to do so, all I can say, is if you want to enjoy the privilege of PreCheck RB suck it up.
2. In my experience, how the TSA lines are handled varies widely from airport to airport. I Primarily fly Chicago O'Hare, Orlando International, New York LaGuardia, and JFK, though in the last year, I've also done Des Moines and Kansas City. In Chicago and New York the TSA lines were longest. I guess they have more frequent fliers, and therefore More go through the PreCheck lines. The wait was not unbearably long, but I don't cut my arrival at the airport so short, that there is reason to be concerned about missing flights.
3. Anon: as far as the body scanners go, I'd rather wait the short time for EVERYONE to go through them, than get on a flight that gets hijacked and flown into say, a large building. And it only takes a few seconds, which is far less time than the moron who forgets they have their Car keys in one pocket, or their cell phone in another.. or oh wait! yeah, you aren't getting that bottle of water, soda, energy drink, et al, through TSA buddy, just take it out of your back pack.
In my experience, TSA has a tough job. They are passing through thousands upon thousands of people every day. I don't blame them for taking their jobs seriously. If you aren't happy about it, take a train or a bus, but for heaven's sake, stop griping.

Adrian said...

Is sending PII via a Twitter direct message consistent with the privacy rules governing the no-fly and secondary screening lists? When someone from the AskTSA team responds, do they do anything to verify that the person who sent the query is actually the person they claim to be and not someone phishing for PII?

Anonymous said...

Having Pre Check doesn't help when the Pre Check lines are closed more and more often these days.

When I travel in Europe, I always receive screening that is almost equivalent to Pre Check in the US. I have to take out my laptop and tablet, but other than that, the screening is similar to Pre Check and also quicker. They also tend to have about half of the people working than at a typical TSA checkpoint.

Why not give that same screening to all passengers in the US? Europe's flights are just as safe as ours, yet their security is so much more efficient. Europe has the same or even greater risk for terrorism than the US. The way the security lines back up at a TSA checkpoint makes for a more inviting target for a Brussels style attack.

Ryan Becker said...

Hello I am just wondering if an unpaid speeding ticket can keep me from boarding a flight, I got a court summons and apparently have some technical warrant out for it, please let me know I can not miss this flight!

Anonymous said...

: Wow ! Naked and ineffective body scanners are the cause....I want to see them in action....where are they located??

SSSS for some reason said...

So let me see if I understand this system....

I have to pay you and give you a bunch of information that is wholly irrelevant to airline security.

Once I pay you and pass your test I get my membership card.

When I book travel I use my membership card so that the magic icon will be on my tickets.

Except the benefits to being in this club are not available at all airports, and the airports that do have it don't have it in all terminals.

And even with the membership and magic icon on my ticket, when I get to the security choke point I can still be put in the 'regular' line. Or alternatively a bunch of people who didn't pay for membership will be directed to my security line rendering my membership fees useless by virtue of a very expensive tablet app that generates a random arrow.

And even with the membership and magic icon on my ticket I can still be selected, randomly of course, for an enhanced feel up.

And even with the membership and magic icon on my ticket I can't choose the metal detector so my options are nude-o-scope radiation or an enhanced feel up.

I know I probably missed some more of the smaller benefits but still, why do I want PreCheck again?

Susan Richart said...

Bob, why are recent stories about PreCheck stating that 9 million people have enrolled in the program when this very blog said back in January that PreCheck had reached a level of 2,000,000 enrollees? TSA needs to get its stories straight.

screen shot/DHS IG statement

RB said...

TSA claims 7,000 Pre Check enrollments per day. I find that number very hard to believe. And TSA's plan to reduce the screening backups all across the country is Pre Check and sniffer dogs of which TSA has 130 dogs trained for passenger work. In other words TSA not only doesn't have a plan to resolve the checkpoint backups TSA doesn't intend to reduce the wait times.

Fix the TSA said...

Valerie, your diatribe against fellow American citizens doesn't match your claim that you aren't a TSA employee, a friend or family member.

Sherry Evans said...

Why does it take so long to change my last name so I can use my already paid pre check. I have court document showing divorce/name change. 3 months? Really... been waiting 2 months. Travelling May 4. Need help!!!!

Sherry Evans said...

Why does it take so long to process a legal name change. Feels like I am being punished for divorcing and taking my maiden name back. 3 months, why? Traveling and can't use service I paid for.

Sherry Evans said...

Why so long to process name change. Three months. American citizen.

Anonymous said...

SSSS for some reason said...
So let me see if I understand this system....

I have to pay you and give you a bunch of information that is wholly irrelevant to airline security.

Once I pay you and pass your test I get my membership card.

When I book travel I use my membership card so that the magic icon will be on my tickets.

Except the benefits to being in this club are not available at all airports, and the airports that do have it don't have it in all terminals.

And even with the membership and magic icon on my ticket, when I get to the security choke point I can still be put in the 'regular' line. Or alternatively a bunch of people who didn't pay for membership will be directed to my security line rendering my membership fees useless by virtue of a very expensive tablet app that generates a random arrow.

And even with the membership and magic icon on my ticket I can still be selected, randomly of course, for an enhanced feel up.

And even with the membership and magic icon on my ticket I can't choose the metal detector so my options are nude-o-scope radiation or an enhanced feel up.

I know I probably missed some more of the smaller benefits but still, why do I want PreCheck again?

oh the drama you must go through in life...you could travel by other means and miss all you have to complain about...naw, what fun would you have then?

Anonymous said...

Anonymous Anonymous said...
: Wow ! Naked and ineffective body scanners are the cause....I want to see them in action....where are they located??
me too. TSA got rid of those years ago.

Fix the TSA said...

How will TSA screeners react to passengers who are allergic or afraid of dogs? What is the policy for handling these innocent people? Is there a procedure to prevent retaliation by TSA screeners?

http://www.huffingtonpost.com/entry/bomb-sniffing-dogs-tsa-shoes-checkpoints_us_57090995e4b0885fb50d3c3a

"“I would likely to dramatically increase the number of dogs we have,” Neffenger told reporters at TSA headquarters.The transportation oversight agency currently uses 222 dog teams to sniff for explosive materials around cargo, 140 of which are trained to sniff passengers as well."

How is a few hundred dogs (I read 500 is the total number of dogs Neffenger wants to deploy) going to be effective and able to "protect" over five hundred airports?

Nelson123 said...

Precheck doesn't guarantee anything. My husband was 'randomly' selected for enhanced screening, strip searched, charged with an unspecified felony, before being released without any apology.

Colleen Z said...

I was sad to see that the TSA person who searched my checked luggage removed the bottle of maple syrup I had from the leak proof container it was in and then repacked it so that it was not back in the leak proof container, top was not re-screwed tight (tape was on originally) and placed in my bag so that the syrup could leak all over my clothes. I appreciate the need to check bags but when a liquid is in a leak proof container I would hope that is would be replaced as it was. This caused quite a mess in my bag. Not easy to clean things in a hotel.

Fix the TSA said...

Bold TSApologist wrongly claims on April 10, 2016 at 12:10 PM that the TSA no longer uses scanners that scan under clothing. Millimeter wave scanners by their very design scans under the clothing of anyone in the scanner.

http://availabletechnologies.pnnl.gov/technology.asp?id=35

http://usnews.tumblr.com/post/1619428458/via-tsa-blog-millimeter-wave-radio-imaging-top#.Vw1m4PnIbrs

You want to know what's funny about the US News Tumblr page? It links to this very blog and the post where the TSA used to show what the millimeter wave and backscatter images looked like. Except that blog post no longer shows the images - they are all broken links.
http://blog.tsa.gov/2008/05/which-is-it-millimeter-wave-or.html

Will this post be "caught in the spam filter" or will West allow it through?

*screenshot*

Fix the TSA said...

Bold TSApologist said on April 10, 2016 at 11:57 AM, "oh the drama you must go through in life...you could travel by other means and miss all you have to complain about...naw, what fun would you have then?"

Another attack on a fellow commenter by Bold TSApologist. The same person who refuses to understand that not everyone can or will drive or ride for days to cross the same distance that a plane can in a few hours.

She refuses to accept that most of the Continental US does not have passenger train service between towns and cities.

The exact same TSApologist who cannot believe that some US locations, such as parts of Alaska, Puerto Rico, Guam, and Hawaii cannot be reached by car, bus, or train, and are too far to go by boat in most cases.

Yes, she refuses to know that millions of people travel to different continents for work and pleasure every single day.

She even refuses to understand that TSA screeners set up shop in subways, train stations, bus stations, football stadiums, etc.

We speak up against the TSA, Bold TSApologist, because we cannot avoid their assaults and interference in our rights, bodies, and property.

*screenshot*

SSSS for some reason said...

Bold posting TSA agent said oh the drama you must go through in life...you could travel by other means and miss all you have to complain about...naw, what fun would you have then?

Why do you continue to try and claim you don't work for the TSA? Your posts frequently violate the commenting policy and are way to quick to be approved. It's like you quit trying to fool us with your mom de plume and just assume we are like your mythical terrorists and are just going to give up when you puff up your chest and say random stuff like we will never know how many plots have already been stopped.

Anonymous said...

Sherry wrote: "Why does it take so long to process a legal name change. Feels like I am being punished for divorcing and taking my maiden name back. 3 months, why? Traveling and can't use service I paid for."

You're not being punished for getting divorced, Sherry. There was a complaint at AskTSA recently from a woman who was still waiting, after 3 months,for TSA to change her PreCheck to her married name. It's fairly obvious that TSA can't even handle something as simple as a name change.

screen shot

Wintermute said...

You know full well that when someone calls them naked scanners they are referring to AIT. How about you address their effectiveness, or lack thereof, instead?

Think of it this was. The boy who cried wolf invents a machine to detect wolves. Except that machine alarms on fur. So now the boy is not only crying wolf every time the machine alarms, but now he's using it as validation of his own fears, and crying wolf even more often as a result. That is AIT and their "anomoly fetection" in a nutshell, regardless of what we call them.

Wintermute said...

So, you're advising someone to travel by more dangerous means, and still face the possibility of running into VIPR teams (does the gov't intentionally find acronyms that sound like a supervillian came up eith them?!), even said means may not even be viable? How long does it take to go from NY to HI by air? How about train or car? Oh, you can't by train or car? Now imagine a superbridge that allowed you to get there by train or car? Still not viable, as it would take too long for most people, especially those travelling for business.

Anonymous said...

Precheck doesn't guarantee anything. True My husband was 'randomly' selected for enhanced screening, that is disclosed in the paper work you read and sign when getting your precheck status. I know mine had it. strip searched, charged with an unspecified felony, these two things must have happened at a police station. TSA doesn't do "strip searches" or "charge" anyone with a crime before being released without any apology you should ask the cops why they didn't apologize. You sure your not just being a little dramatic with your descriptions of what happened? This is often why most posters here are taken with a grain of salt.

Anonymous said...

Now Nelson123 you know your husband was not "strip searched". People throw that term around so casually when they should say "pat down" . TSA does not do cavity searches and not strip searches and would not ask you to remove any clothes except on the very very rare occasion if someone had drugs, money or prohibs taped to their body.

Wintermute said...

"...not strip searches and would not ask you to remove any clothes except on the very very rare occasion..."

So, you're admitting that the TSA does, indeed, do strip searches?

Fix the TSA said...

Nelson123, a couple of TSApologists are denying your husband's experience, but there are reports of TSA screeners making innocent passengers remove clothing. There are also reports of screeners making false claims to police to get an innocent person arrested or threatened with arrest by real law enforcement.

I don't know the details of your husband's ordeal, but everything you listed has happened to multiple people going through TSA screening areas.

Cornelius Boone said...

The TSA process has been the worst I've experienced EVER!! I applied for TSA precheck over 60 days ago and no one can seem to tell me why. The process is only supposed to take 30 days and no longer than 45 and it has been 62 days now! Is there not a policy where someone has to contact you no matter what!!! I am so disappointed in this system and to make matters worse I paid money for this unprofessional service! !!!

Done in Dayton said...

How can we as tax paying citizens circulate a petition to make a minor change in the TSA enrollment process? I would like the change to mandate a refund if the KTN has not been given in 45 days or less. Most are drawn in by the 30 day or less advertisement, but like myself are disappointed with the process extends past that without an explanation. Or have the TSA pay a penalty like 10% off re-enrollment. I'm coming up on my 45 days and have had higher clearances with much less delays. Here is another thought, make it illegal to accept additional enrollment fees until a 45 day back log is cleared.