Friday, June 6, 2014

TSA Travel Tips: A frequent flyer profile, a frequent flyer number, a Known Traveler Number and TSA Pre✓™: what does it all mean?



TSAprecheck Logo
If you have a known traveler number, you might want to pay attention to this blog post. Why? Your next TSA Pre✓™ opportunity may be impacted by how you use this information.

We have learned that TSA Pre✓™ travelers who receive their KTN only add it directly to their frequent flyer profile. You may think you are all set, but more may be required to be eligible for TSA Pre✓™ on your next flight.

Your frequent flyer profile – for one of the 11 TSA Pre✓™ participating airlines – makes the booking process easier, quicker and more efficient when booking on that particular airline website ONLY for future flights; your name, KTN and other personal/billing information is automatically populated when you use that site for future reservations. 

But we want to make a few very important points about this process:

  • If you add your KTN to your profile and have reservations that have been already booked, your frequent flyer profile will NOT update past reservations with this number. Solution: contact your air carrier directly to add your KTN.
  • If you make reservations via a third-party website (not on the airlines’ website directly) and/or travel agency, sometimes they won’t transmit your KTN to the airline. Some systems don’t allow you to enter a KTN and only have a “Redress” field. (Never enter your KTN in the redress field.) Solution: contact your air carrier directly.
  • Even though you save your KTN in your frequent flyer profile, it will not associate your KTN with reservations automatically. Solution: contact your air carrier directly.
Contact your air carrier  

We recommend that when in doubt, call your air carrier to verify that your Secure Flight data matches and make any corrections. Verify that the airline has your first/middle/last name and correct date of birth exactly as you applied and/or received your KTN. (For participants in a U.S. Customs and Border Protection trusted traveler program, your PASSID is your KTN.)

Your individual reservation — not just your frequent flyer profile — must include your KTN. Incorrect name and/or date of birth information will not clear you to receive TSA Pre✓™ expedited screening on that flight. This also will happen if you incorrectly enter your KTN or enter it in the redress field. 

Some airlines allow you to pull up your individual reservation, and verify your KTN is in that record. We recommend you check, just to be sure. It only takes a few minutes of your time. 

What happens if I didn’t receive TSA Pre™? What are my options? 

Travelers with a KTN are more likely to receive TSA Pre✓™ expedited screening on a consistent basis. If you didn’t receive it, most likely it was due to one of these issues outlined above.

If you check-in online before your flight and don’t see a TSA Pre✓™ indicator on your boarding pass, contact your air carrier. They can update your Secure Flight information right away. If everything matches, you will be able to re-print your boarding pass again, hopefully with TSA Pre✓™ this time! 

Other tips from TSA  

Check out these tips/previous blog posts to help troubleshoot the issue. We want to make sure that those who applied for a KTN receive TSA Pre✓™ when they fly.
As always, TSA continues to incorporate random and unpredictable security measures throughout the airport and no individual will be guaranteed expedited screening. 

Follow @TSABlogTeam on Twitter and Instagram!
Ross Feinstein, TSA Press Secretary 

If you have a travel related issue or question that needs an immediate answer, you can contact us by clicking here.





38 comments:

Anonymous said...

Luckily, this hasn't happened to me yet. If I check in for a flight at the airport and get my boarding pass without "Pre-Check" on it, can I just give the ticket agent my TKN and get a boarding pass reprinted with "Pre-Check" on it?

RB said...

Serious question that I would appreciate being answered.

It has been reported that some TSA screeners are confiscating medical nitroglycerin pills.

I think any sane person knows that these pills are not and cannot be converted to an explosive state due to adulterents added to the pills not to mention the very minute amount of active ingredient.

Exactly what is TSA's policy regarding medical nitroglycerin pills?

Is TSA aware that medical nitroglycerin is also prescribed in both patches and as an ointment? Are these forms of medical nitroglycerin also confiscated by TSA?

What is the Risk Based analysis that would suggest the need to confiscate medical nitroglycerin, a non-explosive life saving medicine?

What the heck is TSA thinking?

Susan Richart said...

Hey Ross Feinstein, TSA Press Secretary, (or Bob or West) how about a statement on whether or not passengers are allowed to carry prescribed nitroglycerin pills?

It's a life and death matter and yet we have been reading that the TSA has disallowed them because they are nitroglycerin, even though there's not a tinker's chance they can explode.

screen shot/DHS OIG statement

Susan Richart said...

How many people have you roped into applying for TSA PreCheck?

screen shot/DHS OIG statement

RB said...

I have a question about PreCheck.

I have flown two round trips recently. On each outbound flight the airline gave me PreCheck but not on the return flights.

If TSA's PreCheck is truly a risk based program and I was considered a low enough risk to be given PreCheck on even one flight but not other flights then the evidence points to something other than Risk Based decisions.

I suggest that TSA is more interested in revenue generation than Risk Based screening.

Anonymous said...

The comment in the article that this can be checked for an existing reservation is not correct - at least not for American Airlines. I called them after I was not pre-checked for a flight and they said they can only check that the KTN is in my account information, not whether it is attached to a reservation. Essentially if you are pre-checked sometimes and not others then you have no way of knowing why.

Susan Richart said...

RB wrote:

"I have flown two round trips recently. On each outbound flight the airline gave me PreCheck but not on the return flights."

TSA uses the carrot and stick approach to try to get people to sign up for PreCheck.

Give 'em precheck on their outward bound leg to they can experience how great the program is but deny precheck on the homeward leg to remind passengers of how awful "normal" screening can be.

Funny thing is, I don't think it's working. If it were Bob and Mr. Feinstein would be telling us of the hundreds of thousands who have parted with $85, been subjected to being fingerprinted, interrogated and a background check in order to participate - maybe.

screen shot/DHS OIG statement

Anonymous said...

Couldn't you save everyone a lot of bother by making Precheck the standard screening protocol for EVERYONE, instead of the wealthy/elite/lucky?

Sharon Brown said...

I received random TSA Pre selection on my recent trip. I didn't ask for it. I didn't want it. But I was pushed on through. I wanted to stay with my family, especially as it gave me no advantage since I had to wait for them for about 20 minutes.

This random "opportunity" should be optional and easy to decline.

(It also makes me wonder whether the TSA has been digging too far into my private affairs or is risking letting a real danger onto the plane.)

Anonymous said...

i would like to know the stats for how many firearms are found on low risk precheck passengers.

Anonymous said...

My father used to carry them all the time through security checkpoints. He always had his prescriptions with him and they didn't question what it was for. I think that the airports you guys were going through need more training. They should not be taking someone's medication from them, because nitro is prescribed for heart patients that need it.

Anonymous said...

"i would like to know the stats for how many firearms are found on low risk precheck passengers."

I would like to know this, too.

Anonymous said...

Where's the link back to this article? Isn't that automatically added by the Blogger website?

http://www.bizjournals.com/bizjournals/blog/seat2B/2014/06/why-tsas-precheck-program-has-failed-to-keepits.html?page=all

Or do you not allow links to TSA blog articles to be posted?

Curious.

Jerome Solanum said...

How about we back up a bit and answer some basic questions. Like what is a "KTN"?

Anonymous said...

Known Traveler Number.
Try google next time.

Anonymous said...

I have been Pre-TSA since it started. I have travel with every major airline and always received Pre-TSA.
Today for the first time I’m traveling on Allegiant and my boarding pass does not show Pre-TSA. I contacted the airline and they told me that they do not participate in the program. So if you don’t want it don’t travel with the big boys.

Anonymous said...

My husband and I both applied for TSA PreCheck & have our KTN's on our boarding passes. My husband is cleared at CLE but has been rejected both times on the return flights from DEN, which affects me also. Why did we bother paying for the program?

Rose Moten said...

My husband and I applied for TSA pre check and both have our KTN. On a recent flight last week, my husband received the TSA pre check logo on his boarding pass for both our departure and return flights, yet I did not. The reservation was booked together. We were very dissatisfied, as we were never told that the selection is random. What's the point of one person in a family getting the logo and the other not. This makes it very inconvenience. This policy of randomly assigning pre-check status to travelers with KTN was never explained to us when we applied. We are now wondering if we wasted $160 on this process. Very dissatisfied. This policy needs to be revisited and changed.

Anonymous said...

This is so confusing. My husband and I have been in the Global Entry program since it started, but have never received expedited security clearance on leaving the country. Apparently it is random selection. Now,
the email that I received stating that I can apply for TSA Precheck is misleading because if you are already in Global Entry, and have a KTN then you don't need TSA PreCheck as well. Even if you have a KTN, there is no guarantee that you will have access to expedited security lines. This whole program needs to be upfront and less vague. I have spent a lot of time with American Airlines and TSA to get answers but no-one seems to even understand the problem. $100, fingerprints and interview. For what? I guess in our case, only re-entry to the USA was easier with the kiosks.

Anonymous said...

Flew out of Atlanta last week and the main security was expedited.... sounds the same as precheck. I just checked in for my return flight and I see the status "precheck" on my boarding pass although I never applied. I suspect Atlanta may be a test airport for expedited security for everyone.

Anonymous said...

I'm just floored that on a recent flight out of LGA, that Travelers with a foreign passport were allowed to utilize the Pre-Check lane as part of the random trail of pre-check. WTF?? It's very frustration to be a paid Global Entry / Pre-check traveller and to slowed down by random passengers being allowed in the TSA Pre-Check line. It was annoying when I was merely sponsored by my airline, but more so when I am paying for the service. I understand they want to recruit more people to pay, but people who aren't even US citizens and therefore ineligible? Really? This is security?

John Hedtke said...

I'd like to find out a little more about the interview process before I pay $85.

If the nature of the interview is asking if I'm a terrorist, I can safely say "no." If it's asking about my political views or much of anything else personal, I'm not interested in sharing these because it's not the gov't's business and it has no bearing on anything.

Can anyone tell me more about what the interview process is? Email me offlist if you prefer.

Anonymous said...

When you receive your KTN, do you receive some type of card? Or just a letter from TSA.

Anonymous said...

My wife and I both got our KTN after the background check and paying $85 and fingerprinted...then the first trip I got TSAPre and she did not. Only then was I informed tat it is STILL a random process.

All you get from TSA is a letter and a number. The Airline agent needs to make sure TSAPre is printed on the pass or the letter does you no good.

Seems like a big waste of time and money to get a KTN!

Anonymous said...

You receive a letter with your KTN. when you book with a participating airline there is a place to enter you KTN. However that still doesn't guarantee you PreCheck when you fly.

It is very frustrating to pay the fee and go through the process to enroll and still have no idea if you will get PreCheck when you check in.

This exact thing just happened to my wife. We both have KTN's. I confirmed with the airline that the KTN's were on our reservation. Upon check-in I got PreCheck, but my wife did not.

Anonymous said...

John, I submitted through the website last week and went through the interview as a walk in this last Wednesday. The website process took 15-20 minutes and was more involved than the in-person interview.

For the interview: I was in and out of the building in 30 minutes but the interview itself took less than 10 minutes. It consisted mostly of confirming my name, address and other information I had previously submitted. I was also finger printed using a scanner. The interviewer was friendly and politics/view were never brought up. Hope that helps.

Ronald G said...

Regarding Susan Richart said...
How many people have you roped into applying for TSA PreCheck?

screen shot/DHS OIG statement

June 6, 2014 at 4:24 PM

Susan, I have both CLEAR and TSA Pre check and have to tell you that the TSA is much better. Not sure why you believe people are being roped into it.

Anonymous said...

As I entered the check point at PreTSA at JFK I was told there needed to be it printed in my ticket. I was told to go to customer service line for my airline. Luckily I had two hours to spare and my KTN . The CS rep issued me a new preTSA printed ticket. But said call the airline if you don't see a check off box on purchasing screen or forgot to put it in. It will be changed before your flight.

Anonymous said...

Google always works.
Or, could also try reading the first sentence of the article.

Anonymous said...

well, the brainiac that wrote the article should capitalize the K, the T, and the N for those three words in the first sentence. It would then be self explanatory what a KTN is.

Anonymous said...

I am surprised at some of comments which are there on this blog entry. If these folks had bothered to go through the FAQs of the program before applying they would have realized that you are selected for TSA recheck on a random basis. having a KTN does not guarantee pre check, but increases your chances of getting the same.

Anonymous said...

What's really annoying is not the long lines we are used to but the fact that the airlines are now allowed to provide "preferred" fliers with "preferred" access to TSA screening.

Anonymous said...

What is the most annoying is the traveler who have not even tried to read and understand the rules about being processed through security. They hold up the entire line while they find each penny in their pocket, take off 10 pieces of jewelry, unlace high top boots, and after 5 minutes of this they still set the set the buzzer off. I don't know how much clearer TSA can make the rules, some people just think the world revolves around them

Anonymous said...

Paid the $85. Got the KTN. So far (4 trips) only once have I received TSA Pre. Irked & so sorry I enrolled. ROE = nil.

Anonymous said...

This is a bogus program. I am active duty military. My job is 60% travel. I have signed up for this and have yet had the chance to bypass the regular line. Tsa person said for me to sign up which i told him i did. He stated oh wonder why you dont get selected.

Then at the airport i constantly ask the customer service rep to please print my ticket for the tsa pre screen for some reason they cannot.

How about just letting all active duty, reserves, and national guards go through the precheck. This use to be allowed at many airports.

This program is garbage.

Anonymous said...

Being a gov't employee, I got pre-check before I knew what it was. A couple months later I reserved a flight, included my KTN and didn't get it. I asked the agent why and he said it's random - still have to keep the bad guys guessing. I just rolled my eyes and went ont.

Anonymous said...

I agree with a lot of the comments that it is a waste of money. I only get selected about 50% of the time. Many times there is no line at the TSA pre and I don't get selected. I think it is just another money making scam to pay for security. Save your money.

Anonymous said...

Anonymous Military who signed up for TSA Pre you should have saved your money. Read this first...
http://www.tsa.gov/tsa-precheck/military-members