Tuesday, November 26, 2013

TSA Travel Tips Tuesday: Holiday Travel Reminders & How To Increase Your Chances on Being Selected for TSA Pre✓™

Holiday Travel BannerWith the busiest travel time of the year upon us, I thought it might be a good idea to offer a few reminders and tips for today’s post.

First off, if you haven’t already, plan ahead and read our Thanksgiving Travel Tips post. It’s chocked full o’ tips and useful information you might need before your trip.

Secondly, keep an eye on the weather. If you think there might be a delay or closure, you can check the My TSA app for airport statuses. If you don’t have a smart phone, you can check the statuses here. Remember, this is the busiest travel time of the year. While we plan ahead and fully staff our checkpoints, it’s always best to arrive early when you can.

TSA Precheck Logo
Lastly, for all of you using TSA Pre✓™, it’s very important you enter the correct info when booking your flight or you may not get selected for expedited screening.

While some eligible passengers are randomly excluded from expedited screening in TSA Pre✓™ lanes, we were surprised to learn that some U.S. and Canadian citizens who are enrolled in a U.S. Customs and Border Protection (CBP) trusted traveler program have been excluded because of errors made in entering information when they book their reservation. On a given day, some have missed out on expedited screening because of a few simple errors.  

A few of the basic reasons are as follows:
  • Entered the incorrect Membership Number / PASSID (also known as your known traveler number or trusted traveler number), or entered it in the wrong field when making their airline reservation online. 
  • Entered a date of birth (DOB) when making their reservation that did not match the DOB they provided to CBP for Global Entry or another CBP trusted traveler program. 
  • Didn’t enter their full name: first, middle and last name. These should match:

    • TSA Pre✓™ participants who qualify via their membership in a CBP Trusted Traveler program should enter their full name — first, middle and last — exactly as it appears on their Global Entry card or in their Global Online Enrollment System (GOES) account, along with their date of birth, gender, and nine digit Membership Number / PASS ID when making a reservation for travel. A reservation made with a name that does not exactly match a passenger's Global Entry card or GOES account will result in the passenger not being considered for TSA Pre✓™ expedited screening. If you click the “manage membership” button when logged into your GOES account, it will direct you to the page in the image below where you’ll be able to ensure your account info — under the personal information section — matches the information in your travel reservation and your frequent flyer program: first, middle and last name fields.
    • You should make sure your airline frequent flyer profile and any current and/or future reservations matches this information. You may have to reach out directly to your carrier to make sure this information is correct and consistent, especially your first, middle and last name. You should ask them to update your profile information and/or saved Secure Flight data.
Example of Goes Account Manager
           Click to Enlarge Example of Goes Account Manager 

A quick recap: Remember these important tips so that you will be included in TSA Pre™:
  • Make sure your booking agent/airline has your number and full name stored correctly. The name — first, middle and last — should match how you applied for a trusted traveler program, as listed above.
  • If you have Global Entry and want to qualify for TSA Pre✓™, enter your Membership Number / PASS ID — not the GOES ID — in the ‘Known Traveler/Trusted Traveler’ field when booking flight reservations — a nine digit. 
    • Only enter your Membership Number / PASS ID in the ‘Known Traveler/Trusted Traveler’ field to ensure TSA Pre✓™ eligibility.  Don’t type “Opt In” or “TSA Pre✓™” or any other text.
Example of Global Entry Card
Click to Enlarge Example of Global Entry Card
If you don’t know what your PASS ID is, you can find it on the back of your Global Entry card, or you can log in to your GOES account to get the ID number.
  • Open the Global Online Enrollment System (GOES) web site https://GOES-app.cbp.dhs.gov 
  • Provide your login information. Click on the Sign In button. Look for your Membership Number / PASS ID on the main screen.
You can also watch this helpful video. 

Have a great holiday, and I'll be back next Tuesday with more travel tips. 

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Bob Burns
TSA Blog Team 

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