Wednesday, March 20, 2013

Wounded Warrior Screened at Phoenix Was Not Asked and Did Not Remove Prosthetic Legs


There have been many reports about a U.S. Marine Wounded Warrior who was recently screened at Phoenix (PHX). Unfortunately, there has been a lot of misreporting.

After reviewing TSA video (CCTV), interviewing and receiving written statements from all Officers involved, we found that the Marine was not asked and did not remove his prosthetic legs. The screening was done by the book and lasted a total of 8 minutes from beginning to end.  By chance, the screening was conducted by two TSA Officers who were prior military. One was in the U.S. Air Force for 18 years, and the other was in the U.S. Marine Corps for 13 years.

Nevertheless, we strive to ensure that all veterans and individuals with medical concerns are treated with dignity and respect. 25 percent of TSA employees are prior military. Some are even still serving in the reserves and guard. I’m a veteran as well. We have the greatest respect for our men and women serving in the military and strive to screen them with the dignity they deserve.

Through our Wounded Warrior Screening program, we strive to make the overall experience for wounded service members as simple and trouble-free as possible. In the coming days, we will expand the Wounded Warriors Screening program to offer TSA Pre✓™, or expedited screening, to this group of veterans.

TSA Officers at Phoenix (PHX) alone have screened and assisted 164 Wounded Warriors over the past year.

We value the continued commitment of our veterans and active duty military employees to TSA’s mission, and to ensuring the safety of all Americans.  See some of TSA’s proud servicemen and women here. 

Bob Burns 

TSA Blog Team 

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