More than 3,000 TSA officers have volunteered to represent TSA in a new collateral role as a Passenger Support Specialist (PSS).
PSS’s are Transportation Security Officers, Lead TSOs and Supervisors who have volunteered to take on the responsibility of assisting passengers who may need a little help at the checkpoint. They receive additional training involving scenarios such as resolving traveler-related screening concerns and assisting travelers with disabilities and medical conditions.
So here’s the travel tip: If you need assistance, or you’re concerned about your screening, you can request a PSS and they’ll help you with whatever issue it is you might be having. The goal is to have a PSS in the vicinity of the checkpoint to provide assistance and resolve concerns so you can get through the checkpoint and make it to your gate.
Passengers with disabilities who would like to contact TSA ahead of their screening can also contact the TSA Cares Helpline by calling 1-855-787-2227.
TSA Cares is a helpline to assist travelers with disabilities and medical conditions and their families prior to arriving at the airport. Travelers can ask questions about screening as well as what to expect at the security checkpoint. TSA Cares provides information about screening that is relevant to the traveler’s specific disability or medical condition or the traveler is referred to disability experts at TSA. Travelers may call the TSA Cares toll free number from 8 a.m. to 11 p.m. (Eastern Time) Monday – Friday, and 9 a.m. to 8 p.m. weekends and holidays.
If you have a travel related issue or question that needs an immediate answer, you can contact us by clicking here.