When something doesn’t go right at a security checkpoint, TSA wants to know about it. Getting feedback from passengers is one of the best ways we can improve the security experience for everyone and address any problems that could be occurring in the security system.
With a workforce of more than 50,000 people all over the country, our workforce reflects the diversity of the American people we serve. Our employees come from just about all of the ethnic and religious backgrounds as the travelers who pass through our checkpoints, and our workforce is trained regularly about religious and cultural issues that could arise during the screening process.
In our mission to protect all people when they travel, our workforce is committed to treating each person with dignity and respect throughout the screening process. TSA does not profile passengers on the basis of race, ethnicity or religion. As a former field employee who wore many hats, I can say firsthand that TSA does not and has never trained or condoned racial profiling. We continually engage with a wide variety of stakeholder groups to help us understand unique passenger concerns, and we appreciate their support in sharing passenger feedback about the screening process.
We encourage any traveler who believes they have been treated differently or unlawfully discriminated against by a Transportation Security Administration employee to file a civil rights or civil liberties complaint with TSA’s Disability and Multicultural Division by going to the Office of Civil Rights and Liberties’ web page. All claims are investigated, and again, information provided to us helps us continuously improve our security system.
If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.