Thursday, October 4, 2012

The New & Improved TSA.gov


Screen Shot of TSA.gov homepage. If you’ve been to TSA.gov in the last few days, you’ve probably noticed that we have a new look! If not, be sure to check it out. But… while you’re taking it for a test drive, please be aware that content is still being migrated to our new page; therefore, there may be a few things you may not be able to locate. So, please excuse this minor disruption during construction and thank you for your patience.

On a related note, it has been perceived that we rescinded our photo policy. Our photo policy has not changed and is located here as well as on our blog


If you have a travel related issue or question that needs an immediate answer, you can contact us by clicking here.

26 comments:

RB said...

So TSA has the manpower to redo the TSA web page but not the manpower to comply with a Courts Order and the Administrative Procedures Act, the law of the land.

Might as well hire a few more Pedophiles since doing the right things is of little importance to TSA,

E. Thomas Septembre said...

Gentlemen and Ladies,

I am in the aviation arena and have to travel for my clients. I have experienced every manor of inspection from TSA personnel.

Please allow me to express my appreciation for the TSA teams that are on the ground at every airport. I have nothing but praise for their professionalism and politeness. I am more comfortable boarding an aircraft by knowing TSA personnel are there to watch out for the safety of the traveling community.

Thank you.

Regards,

E. Thomas Septembre, Esq.

Anonymous said...

Why do your TSA workers treat people who have a TWIC Card so poorly?

Anonymous said...

Your new site seems to have broken the feed to reader sites. See http://feeds.feedburner.com/tsa/sDax and see if you can see the errors.

Yes, I put the ugly markup in there on purpose.

Anonymous said...

I wonder if the individuals above end fly. Harsh comments considering. I'm a frequent flyer and I don't mind the security measures taken by TSA. Occasionally there may be an overzealous agent but the majority of these individuals are appreciated. LOVE the new site.

Anonymous said...

I see the photo/video policy hasn't changed, but has it been explained to the checkpoint workers? There are many videos on youtube showing screeners harrassing people recording the checkpoint area. Here is one example:

http://www.youtube.com/watch?v=vFf_ctfhXMU&feature=youtube_gdata_player

It seems like a simple policy, so why is it so hard for the checkpoint workers to follow it?

Anonymous said...

Is peanut butter allowed? According to this story it seems like it is:

http://redtape.nbcnews.com/_news/2012/09/28/14127532-recovering-the-spread-mom-forces-tsa-to-shell-out-399-for-seized-peanut-butter?lite

If the peanut butter was properly confiscated, then why did the government pay this woman's claim? Also, why was her jelly and applesauce permitted? They seem more of a liquid than peanut butter.

Freq Traveler that works in the Travel Industry said...

To the comments above that expressed appreciation for the TSA,

Regardless if you think they do a great job the simple fact remains that despite spending $8 BILLION taxs dollars every year:

1) the Federal Govt says the TSA fails its job (just google "gao tsa report")

2)the TSA hasn't stopped any of the terrorists that boarded planes since 9/11

3) Actual Security experts call the TSA "security theater", while most Americans call it unconstitutional.

So exactly what is the TSA doing that is worth $8BILLION yearly other than helping to prop up the jobless rates?

Anonymous said...

TSAnonymous said...
"I wonder if the individuals above end fly. Harsh comments considering. I'm a frequent flyer and I don't mind the security measures taken by TSA. Occasionally there may be an overzealous agent but the majority of these individuals are appreciated. LOVE the new site."



LOL! The new site isn't THAT great, even if they get all of the links working. It's OK, but in no way deserving of "LOVE." Now, if you were talking about www.nasa.gov, I might believe you.

C'mon, admit you work for the TSA or the website designer, and let's have an honest discussion of website design for government agencies.

Anonymous said...

Bob, the TSA web site issues are a microcosm of the agency as a whole: roll out something new without having fully tested or deployed it. (Sound familiar? The puffer machines. The backscatter AIT that are now being phased out and replaced with MMW.)

Would Amazon roll out a new site with a broken search function?

The TSA has an $8 billion budget and employs 60,000 people. There is absolutely no reason -- none -- for a web site redesign to go live with broken links. The web is 20 years old: it ain't new technology.

Anonymous said...

I agree completely with the comment regarding the TWIC card. As you well know, to obtain this card one must go through a very thorough background as well as pay a hefty fee. I gave up several years go trying to use this as my ID passing through airport security. Time and again it was refused even after pointing out to the inspector that it was issued by the TSA, had my picture and an expiration date. I no longer carry the card except when exercising my USCG Master’s License.

Anonymous said...

How about an improved TSA instead? One that doesn´t practice ineffective, invasive and time-consuming activities in an attempt to be perceived as security?

Anonymous said...

Thanks to the new site, we can now more easily study the rules and prepare for our screening experience.

Unfortunately, there's an excellent chance that when we roll the dice upon entering a checkpoint, the officer we get will either not know the rules, "interpret" them differently from what the site says, or ignore the rules just because he or she can.

The money you spent on the shiny new website would have been better spent on training your officers to know and interpret the rules consistently, and to reinforce the standards to which they are supposedly accountable but so often fail to meet. That would have been a good use of our taxpayer money.

But the TSA has never been known for making good use of taxpayer money. And when an officer is empowered to humble passengers with "Do you want to fly today?", why do they need to bother with enforcing the rules properly or treating passengers with respoect and courtesy?

Anonymous said...

I've used my TWIC as a credential at several different airport security over the past few years with no issues.

Sandra said...

So not only does your new website not work properly, but the Captcha here on the blog doesn't work either.

On my most recent comment, Captcha rejected what I entered 3 times - and 4 times it offered me the same jumbled words.

However, the 4th time was the charm.

And now guess what! On a new page I'm getting the same captcha.

fficeyo some

screen shot

Deborah Stern said...

I have flown quite a bit over the years since the security measures were put in place and I have never encountered any problems. I have found that 99% of the TSA employees are pleasant and courteous,and yes I have been chosen for random screening and been thru the body screener. I even received an apology when I forgot an oversized jelly in my carry-on that had to be removed. I would rather feel safer than be bitter about extra security measures. When you deal with the public for 8 hours on a daily basis as I do,I understand that sometimes difficult customers are hard to smile at,so I give credit to TSA workers for dealing with so many people every day.

Deborah Stern said...

I have flown quite frequently over the years and have only encountered pleasant and courteous treatment from TSA employees. I have been thru random screening and the body scanner. I didn't find either process time consuming or demeaning. I would rather be safe. 99% of TSA employees are pleasant and just like in any public situation there will be a few that aren't. Ever eat in a restaurant and had a surly waiter,or a grumpy cashier at the checkout line? I appreciate that the people are just doing their job and most of them with a smile and sense of humor.

Anonymous said...

Hello TSA,My comment is why doesnt tsa use the paperless luggage boarding pass apparatus for the luggage, This invention tsa has all ready made viable in its report. yet other things are being funded by tsa, but they say theres no money to fund the paperless wireless luggage boarding pass apparatus that will end all paper tags, lost luggage,anti theft device, ect,,,Yet no one knows about the technology..I wonder whats really going on.

Anonymous said...

i am a handicapped traveler and have found that most of the tsa agents are very compassionate to the handicapped. and for those who grip about the pat downs andscreenings just remember the flights that were knocked out of the air by unscreened persons.

Anonymous said...

@Anonymous, 10.5.12, 6:52 p.m.

The terrorists were NOT unscreened on 9/11. There is video of Atta, at least, going through a checkpoint.

Get your facts straight.

Anonymous said...

" I even received an apology when I forgot an oversized jelly in my carry-on that had to be removed. I would rather feel safer than be bitter about extra security measures. ".


How are you safer by not being able to fly without jelly?

Security is not about feeling safer, it's about being safer. Don't feel bad about the difference - the TSA doesn't get it either.

laura miles said...

I think it's about time that site got updated. People use the TSA's blog and site to keep up to date with very important information, having an outdated site is a turnoff.
The new look is good, just needs to have more updates to it.

Anonymous said...

This is good: "When I Fly, Can I Bring My...?" Search window at www.tsa.gov Now, the TSA and the airlines must promote and promulgate the web site so that each airline and travel site will incorporate that search tool on their pages so people will know what is permitted in carry-on bags, and what is relegated to checked luggage. I just used it to find out if I can bring my technical tools with me on a flight on Monday morning to Anchorage, AK. Great work, TSA!

Nick said...

Bob, the TSA web site issues are a microcosm of the agency as a whole: roll out something new without having fully tested or deployed it. (Sound familiar? The puffer machines. The backscatter AIT that are now being phased out and replaced with MMW.)

Would Amazon roll out a new site with a broken search function?

The TSA has an $8 billion budget and employs 60,000 people. There is absolutely no reason -- none -- for a web site redesign to go live with broken links. The web is 20 years old: it ain't new technology.

Anonymous said...

I have passed thru multiple airports and been inspected by TSA over the years and never had and issue. Makes me wonder if all the complainers I have read at this website is thier normal operating mode. Maybe you should put yourself in their shoes see what they have to deal with everyday from being spit on, being yelled at for following rules they have no choice in, and having to deal with whiners like the above all day long on an eight hour shift. Maybe should watch airport Miami to see what they have to deal with before making comment.

Sincerly,

David

Anonymous said...

I'm agree with you David. Sometimes it is very easy to criticize...