TSA officers screen millions of passengers every day to protect the traveling public and are held to the highest levels of professional and ethical standards.
You may have heard about a passenger in Houston last week who claimed that TSA officers prevented her from boarding her flight in “retaliation” for her “attitude.”
But what you may not have heard is that the passenger refused a random screening procedure. The passenger initially ignored officers and then became verbally abusive. When a traveler does not allow a TSA officer to complete screening, it’s standard procedure for a law enforcement officer to be called to the area. When the officer arrived and observed the behavior firsthand, he asked if TSA wanted to press charges. We declined.
To be clear -- airline employees, not TSA, made the call about whether to allow this passenger to board their flight.
We take these matters seriously, so we thoroughly reviewed the incident and have concluded that this passenger was screened in accordance with standard procedures. We also viewed the video circulating on the internet (although only part of the video is actually available) and watched as the TSA officer began to explain that screening is designed to make passengers safer. The video abruptly ends before the officer is able to answer the questions fully.
Let’s set the record straight. Our goal is to get passengers on their flights and safely to their destinations.
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