You may have been following the story about the person who is claiming Transportation Security Officers (TSO) at Dallas Love Field (DAL) “strip searched” her and inappropriately handled her feeding tube in order to obtain an explosives trace sample.
TSA does not conduct strip searches. Since the traveler did not let TSOs know that she was wearing a medical device, an alarm went off, requiring a resolution. Our investigation concluded that proper procedures were followed: The passenger, in a private room with a supervisor as a witness, patted down the area around her feeding tube, as required by our standard operating procedures. At no time did an Officer touch the feeding tube area. The TSO then swabbed the passenger’s hands and tested the swab for explosives. Contrary to what is being reported, the individual was not asked or required to remove her clothing at any time.
TSA takes all complaints seriously. We are sensitive to the concerns of all passengers and encourage travelers to provide feedback to TSA. If a passenger has a problem at a checkpoint, or is displeased with their checkpoint experience, we strongly recommend that they call a supervisor immediately or file a complaint with our contact center as soon as possible after the experience. TSA Contact Center, 1-866-289-9673 or TSA-ContactCenter@dhs.gov
TSA works regularly with a broad coalition of disability and medical condition advocacy groups to help understand their needs and adapt screening procedures accordingly. Any passengers with disabilities who have questions or concerns prior to travel can contact the TSA Cares Helpline: 1-855-787-2227. The line is open 8 AM -11 PM M-F and 9 AM – 8 PM weekends and holidays. After hours, travelers can find information about traveling with disabilities and medical needs on TSA’s website.