Tuesday, March 22, 2011

“MyTSA” App Named Best Government App by Technology Industry Groups

My TSA app screen shot on smartphone. Last week, TSA was honored to accept the award for the Best Government Mobile App from the American Council for Technology and Industry Advisory Council (ACT-IAC) at its 9th Annual Excellence.Gov Awards event in Washington, D.C.  The annual event honors programs that have pushed the boundaries of innovation, quality, and overall effectiveness in the federal government’s information technology area to improve services to citizens, enhance government operations and provide a more open and transparent government.

The “MyTSA” mobile web and iPhone app was launched in July 2010 to put the most frequently requested TSA information directly into the hands of travelers, anywhere, anytime.  The app has four features, which include:
  • Airport Status: Check what airports are experiencing general delays (not flight specific) or search for conditions at a specific airport. This information is provided by the Federal Aviation Administration (FAA).
  • “Can I Bring…?”: Type in an item you’d like to bring on a trip to find out if it is permitted or prohibited, and whether you can pack it in your carry-on or checked bags.  If your item isn’t in the app, you can submit it for consideration.
  • Guide: A consolidated guide to the most frequently requested security information, including the rules for liquids, gels and aerosols; ID rules; tips for packing and dressing to speed through security; and guidelines for the military, people traveling with children and those with special needs.
  • Security wait times: You can post your security wait time and see what wait times other passengers have posted for U.S. airports. The more people that use the wait time portion of the app, the better it works. 
While we greatly appreciate the award for our app, we plan to continue improving our users’ experience by implementing user’s suggestions and other innovations.  A few things we’re working on now are adding type-ahead functionality to the “Can I Bring” part of the app to help find items quickly even if you’re not sure how to spell them, adding video to the Guide section, and increasing the number of airports in the app so users can select the airport nearest them regardless of size and even set a “favorite” airport for status updates. 
Thanks to all who have submitted feedback, and if anyone else has ideas for improving the app, you can provide feedback by using the “About” button and selecting “Provide Feedback” on both the mobile web and iPhone versions.  We look forward to hearing from you!
    TSA Blog Team

    If you’d like to comment on an unrelated topic you can do so in our Off Topic Comments post. You can also view our blog post archives or search our blog to find a related topic to comment in. If you have a travel related issue or question that needs an immediate answer, you can contact a Customer Support Manager at the airport you traveled, or will be traveling through by using Talk to TSA.