Tuesday, December 7, 2010

TSA Response to "TSA Breast Milk Screening" Video

Updated on 12/9/2010 at 8:25 P.M. to add that proper procedures were followed.


Nearly a year ago, a passenger going through airport screening on two separate occasions requested that her breast milk be visually inspected and not screened by the X-ray machine.  She filed a complaint with TSA regarding her screening experience. TSA investigated the matter and sent a letter of apology to the passenger in March of this year. The passenger has flown since these events occurred and has provided TSA a written confirmation that she no longer experiences issues.


After the investigation, the officers received refresher training for the visual inspection of breast milk (an infrequently requested procedure). I’d like to reassure readers that while our top priority is to prevent a terrorist attack and to ensure that your family, friends and loved ones arrive safely at their destinations, we also strive to provide the highest level of customer service to all who pass through our security checkpoints. Our policies and procedures focus on ensuring that all passengers are treated with dignity, respect, and courtesy. We go to great lengths to train our security officers in the proper way to inspect individuals and their personal items.

We extend our sincere apologies to any passenger who may have experienced discomfort and inconvenience during the screening process. We appreciate hearing from passengers and
encourage you to share your experiences with us Although the proper screening procedures were followed at the time, we acknowledge this particular passenger experienced an out of the ordinary delay, and have worked with our officers to ensure we proceed with expediency in screening situations similar to this.

Blogger Bob
TSA Blog Team

219 comments:

«Oldest   ‹Older   201 – 219 of 219
RB said...

Bob, this is really getting old but I guess your making me continue this effort due to your non response.

Why not answer and get this behind us?

Is it "proper procedure" for TSA employees to take a person hostage at a TSA checkpoint if they ask for alternative screening of breast milk?

RB said...

Bob, is it proper TSA procedure for TSA employees to take a person hostage at a TSA checkpoint or would that be a clear violation of law?

Which is it Bob?

There is no question based on video records that TSA employees did in fact take a person hostage at PHX.

If this act was not in compliance with TSA policy what legal action has TSA taken against these criminals?

Covering up an illegal act is in fact chargeable; has the PHX FSD been charged with covering up a felony?

RB said...

Bob, does the covering up of crimes by TSA employees comply with this TSA Core Value statement?

"Core Values

To enhance mission performance and achieve our shared goals, we are committed to promoting a culture founded on these values:

Integrity:

We are a people of integrity who respect and care for others and protect the information we handle.

We are a people who conduct ourselves in an honest, trustworthy and ethical manner at all times.

We are a people who gain strength from the diversity in our cultures.

RB said...

Bob, I see that you continue your silence and let the misinformation you posted stand.

Why is it so difficult to explain how it is proper TSA procedure to take a person hostage at a TSA checkpoint.

You and TSA have several times used video records to show how TSA did not act incorrectly, but this time the video record is clear and shows TSA employees acting in a manner which is clearly illegal.

Yet you call that Proper TSA Procedure.

Why is that Bob?

RB said...

Bob, I see that you continue your silence and let the misinformation you posted stand.

Why is it so difficult to explain how it is proper TSA procedure to take a person hostage at a TSA checkpoint.

You and TSA have several times used video records to show how TSA did not act incorrectly, but this time the video record is clear and shows TSA employees acting in a manner which is clearly illegal.

Yet you call that Proper TSA Procedure.

Why is that Bob?

January 25, 2011 9:21 AM

............
Still waiting Bob.

RB said...

And still waiting Bob.

You could at least post another lie or two.

RB said...

Still waiting for an explanation of how proper TSA procedures were followed when TSA employees took a traveler hostage.

Of course after reading your latest effort I know to not expect honesty or integrity from TSA employees.

RB said...

Bob, I know your just milking it 'till this thread goes off the front page but no worries I'll keep on asking.

Is it proper TSA procedure for TSA employees to take a person hostage at a TSA checkpoint?

RB said...

The example setforth here by TSA through the work of Blogger Bob demonstrate how corrupt TSA is.

The events surrounding the Breast Milk Lady clearly show TSA in the wrong but being the agency that is never accoutable for its actions or those of its employees decides that "Proper Procedures Were Followed" when it is clear that the lady was held hostage by TSA employees.

As long as TSA refuses to hold itself accountable don't expect me or anyone else to respect TSA or its employees.

jeanius said...

As a former TSO, the way the officers handled this incident is completely inappropriate. If the TSO did not know how to proceed, a Lead TSO should have been consulted, then a Supervisor.
At each Checkpoint, there should be s SOP (Standard Operating Procedure book) on hand for any TSA employee to access and check for *ANY* procedure, no matter how infrequent such incident occurs. And for the MANAGER to not only be completely wrong in his behavior (denying her alternative screening for MEDICAl liquids) and apparent inability to check with the SOP, shows a gross lack of not only competent training, but lack of ability to look up information and to keep up with the ever changing information TSOs are told they must be trained in.

I would hope (but know it probably didn't happen) that these agents were made to formally apologize personally to this passenger, and that TSA should also have monetarily compensated her for her missed flight and delay in possibly having to toss her milk later, if it was not able to properly be kept cold.

SHAME on this TSA staff and shame on this manager for being so pig-headed that he was unwilling to check with the SOP.

Anonymous said...

I'm just now hearing about this case since it came in an email and it's OUTRAGEOUS! Thankfully I've never needed to board a plane and NOW I pray I NEVER DO! TSA from what I hear is one of the most ill trained organizations that a country (or dept) has ever dreamed up and the thought of having to actually SUBMIT to the un-American hostility laden attitude of TSA 'agents' makes my skin CRAWL. Your report states: 'Our policies and procedures focus on ensuring that all passengers are treated with dignity, respect, and courtesy.' RIGHT... you assure this UNTIL yet another unsuspecting INNOCENT mother (or grandmother like the lady who's adult DIAPERS just HAD to be inspected, humiliating that POOR WOMAN) needs to board a plane. Your whole dept DISGUSTS ME and I can only hope and pray that after November of this year you'll all be OUT of jobs!

brett Rhyne said...

This still happens. My wife and i were harassed in the Reno airport after refusing to have breast milk x-rayed. The screener got very agitated, gave my wife and enhanced pat down, searched all our bags by hand after they had been through the x-ray. When we said we needed to make it to the gate she said she didn't care. The search was vindictive and done out of spite, and the screener's attitude was arrogant.

Anonymous said...

Wow. you guys must HATE, HATE, HATE youTube. Saw this video. It went beyond inconvenience or lack of training. It was OBVIOUS ABUSE OF POWER, where the TSA employees had an axe to grind for this woman in making a complaint the week before.

Wow, sincere apology? nope. This is just a PR sheen spin on what really happened and everyone who sees the video knows it.

Anonymous said...

And what was their discipline for CLEARLY unprofessional vindictive behavior.

None? Not fired?

Shame on you TSA.

Anonymous said...

Absolutely disgusting. Please confirm that every TSA employee involved has been fired and you have put in place strict policies so that future abuses of process can be quickly resolved by getting rid of such rude, awful employees

RB said...

jeanius said...
As a former TSO, the way the officers handled this incident is completely inappropriate. If the TSO did not know how to proceed, a Lead TSO should have been consulted, then a Supervisor.
At each Checkpoint, there should be s SOP (Standard Operating Procedure book) on hand for any TSA employee to access and check for *ANY* procedure, no matter how infrequent such incident occurs. And for the MANAGER to not only be completely wrong in his behavior (denying her alternative screening for MEDICAl liquids) and apparent inability to check with the SOP, shows a gross lack of not only competent training, but lack of ability to look up information and to keep up with the ever changing information TSOs are told they must be trained in.

I would hope (but know it probably didn't happen) that these agents were made to formally apologize personally to this passenger, and that TSA should also have monetarily compensated her for her missed flight and delay in possibly having to toss her milk later, if it was not able to properly be kept cold.

SHAME on this TSA staff and shame on this manager for being so pig-headed that he was unwilling to check with the SOP.

January 5, 2012 6:17 AM

..................

You are surely mistaken since Blogger Bob stated that proper procedures were followed. Never mind that the lady was held hostage by TSA and detained for a very long time. And note in the film, the person wearing the suit. I would guess that is a TSM or higher and apparently nothing was wrong since they did not do anything to resolve the situation.

If this is an example of "Proper Procedure" then TSA needs to be disbanded now.

Unknown said...

The apology was great -- until ruined by the proveably false statement that proper procedure had been followed.

Proper procedure would have been to conduct the alternative screening as requested.

I hold out hope that someone at TSA will correct the error in the blog posting.

Anonymous said...

Proper screening procedures were followed? Asking her to distribute her breast milk into smaller containers is proper???? That doesn't even make sense nor is it a rule of the TSA. This was a gross over-stepping of power and these people don't deserve to continue to represent the TSA. Sadly, this kind of behavior is all too common. When I was pregnant I asked for the alternate screening, as per the TSA guidelines allowed me, and the agent gave me a hard time about the request. My only response to him was asking him if he was a doctor or scientist who could tell me undoubtedly that there would be no harm done to my unborn fetus. Obviously he wasn't or he wouldn't be a TSA agent but he kept arguing with my request for alternate screening. When I finally asked him if he was telling me I couldn't have the alternative screening, he stopped. What a jerk. What's the TSA's obsession with harassing mother's?

Anonymous said...

The woman in this video just got a real nice check of our tax dollars thanks to your agency violating her rights. Thanks TSA. /s

«Oldest ‹Older   201 – 219 of 219   Newer› Newest»