Wednesday, January 30, 2008

Got Feedback?: Bradley (Commenting Disabled)

Due to the new Got Feedback? program, we have disabled commenting on this page. This page was part of a pilot program that has evolved and this page is no longer needed. You are still welcome to leave general feedback on our blog, or you can visit our Got Feedback? page and leave specific feedback with a Customer Service Manager from any one of our 450+ airports.

Thanks,

EoS Blog Team

TSA Blog E-Mail Address

TSABlog@tsa.dhs.gov was created specifically for TSA blog related correspondence.

If you have a question or comment concerning travel claims, questions, complaints, kudos, lost and found, etc. please reach out to the TSA Contact Center. 

Thank You,

Blogger Bob
TSA Blog Team

Got Feedback?: JFK (Commenting Disabled)

Due to the new Got Feedback? program, we have disabled commenting on this page. This page was part of a pilot program that has evolved and this page is no longer needed. You are still welcome to leave general feedback on our blog, or you can visit our Got Feedback? page and leave specific feedback with a Customer Service Manager from any one of our 450+ airports.

Thanks,

EoS Blog Team

Welcome (Commenting Disabled)

Two million travelers come in contact with the Transportation Security Administration every day. It is an intense experience all around -- extremely personal in some senses but also impersonal at the same time.

There is no time to talk, to listen, to engage with each other. There isn’t much opportunity for our Security Officers to explain the ‘why,’ of what we ask you to do at the checkpoint, just the ‘what’ needs to be done to clear security. The result is that the feedback and venting ends up circulating among passengers with no real opportunity for us to learn from you or vice versa. We get feedback verbally and non-verbally at the checkpoint and see a lot in the blogs, again without a real dialogue.

Our ambition is to provide here a forum for a lively, open discussion of TSA issues. While I and senior leadership of TSA will participate in the discussion, we are turning the keyboard over to several hosts who represent what’s best about TSA (its people). Our hosts aren’t responsible for TSA’s policies, nor will they have to defend them -- their job is to engage with you straight-up and take it from there. Our hosts will have access to senior leadership but will have very few editorial constraints. Our postings from the public will be reviewed to remove the destructive but not touch the critical or cranky.

Please be patient and good-humored as we get underway. The opportunity is that we will incorporate what we learn in this forum in our checkpoint process evolution. We will not only give you straight answers to your questions but we will challenge you with new ideas and involve you in upcoming changes.

One of my major goals of 2008 is to get TSA and passengers back on the same side, working together. We need your help to get the checkpoint to be a better environment for us to do our security job and for you to get through quickly and onto your flight. Seems like the way to get that going is for us to open up and hear your feedback...

Thanks for joining us,

Kip Hawley

Meet Our Blog Team

Bob Burns (Blogger, Commenter & Moderator) -Yes, my real name is Bob. I am a real person and not a pseudonym as some think. My middle name is Robert and I've gone by Bob my entire life.

I started with the TSA in September 2002. I worked at the Cincinnati-Northern Kentucky International Airport (CVG) for 5 years and am currently assigned TSA headquarters. I started as a Transportation Security Officer (TSO), and have since been promoted to a Social Media Analyst with the Office of Strategic Communications and Public Affairs to manage social media and write for the Blog.

In my 11 years with TSA, I've also worked as an Operations Watch Officer, Instructor, Training Coordinator, Behavior Detection Officer, and I served as the Vice Chairman on TSA's first National Advisory Council - a group representing TSA's frontline workforce in discussions with TSA leadership on security and workplace issues.

I currently live in Ohio with my wife and two daughters.

I joined the United States Army right out of high school and was trained to be a Nuclear, Biological, and Chemical Decontamination Specialist. After training in Alabama, I was assigned to the 3rd Armored Division and later served with them in Operations Desert Shield & Storm.

Prior to the TSA I was a singer songwriter and traveled the world with my band. Songwriting is now one of my hobbies along with record collecting, ugly ties and photography. My favorite type of music is Garage Rock from the 1960s.

Lynn  (Blogger, Commenter & Moderator) I’m Lynn, and I joined TSA on September 11, 2006. It’s somewhat coincidental because on September 11, 2001, I was nine months pregnant, headed to work in DC and heard about the first plane hitting the WTC as I was driving past the Pentagon. By the time I got to my office, the Pentagon had been hit. The image of dazed people crossing the highway and the smoke pouring out of the Pentagon as I drove home is still fresh in my mind. After my son was born, I spent the next five years as a full-time mom and got hooked on blogging. I also honed my skills in traveling with small children.

At TSA, I manage information sharing efforts, work on Web 2.0 initiatives, collect data and stats, and provide incident management support. I’m an information junkie, participate regularly on various message boards and travel sites, and I’m a huge fan of the Darwin Awards and the DC City Paper’s News of the Weird, which makes me want to post regularly on the wacky things we see at TSA on a regular basis.

West (Commenter & Moderator)  - Hi, my name is West, and I started with TSA in February of 2005. I work at GSO (Piedmont Triad International Airport in Greensboro, NC) and truly enjoy working at my airport. I was hired on as a Transportation Security Officer (TSO) and have since been promoted to Lead Transportation Security Officer (LTSO). I have worked as an On the Job Training (OJT) Monitor, and have been training new TSO’s since my first year with TSA.

I live in Greensboro, NC with my significantly better half Charlene, Schrodinger (yes, he was named after that Schrodinger), and Darwin, Schultz and Rosie (Darwin is the blind one that grumbles at everyone and the other pair are viszla-black lab mixed comedy reels at all times).

Prior to working with the TSA, I put in 8 years with the US Army as a Military Police Officer. I also put in 8 years as a Silversmith Apprentice and am now a Journeyman Silversmith. My hobbies include sitting on a pier/boat with a fishing pole and being able to fix broken metal things.

Comment Policy

The purpose of this blog is to facilitate an ongoing dialogue on innovations in security, technology and the checkpoint screening process. We encourage your comments; your ideas and concerns are important to ensure that a broad range of travelers are active and informed participants in the discussion. TSA reserves the right to modify this policy at any time.

This is a moderated blog, and TSA retains the discretion to determine which comments it will post and which it will not. That means all comments will be reviewed before posting. In addition, we expect that participants will treat each other, as well as our agency and our employees, with respect. We will not post comments that contain vulgar or abusive language; personal attacks of any kind; or offensive terms that target specific ethnic or racial groups. We will not post comments that are spam, are clearly "off topic" or that promote services or products. Comments that make unsupported accusations will also not be posted. Off topic comments can be posted in our "Off Topic" post as long as they conform to the comment policy.

Any references to commercial entities, products, services, or other nongovernmental organizations or individuals that remain on the site are provided solely for the information of individuals using this blog. These references are not intended to reflect the opinion of TSA, DHS, the United States, or its officers or employees concerning the significance, priority, or importance to be given the referenced entity, product, service, or organization. Such references are not an official or personal endorsement of any product, person, or service, and may not be quoted or reproduced for the purpose of stating or implying TSA endorsement or approval of any product, person, or service.

What This Blog Is Not
  • This blog is not to be used to report criminal activity. If you have information for law enforcement, please contact your local police agency.
  • Do not send in questions or status inquiries about your specific case involving TSA. Instead, contact TSA directly via our main website.
  • This is a place for collecting suggestions and new ideas, not a substitute channel for DHS services or general questions. See "Contact Us" on www.dhs.gov, to get help from the Department and components.
  • Do not submit unsolicited proposals, or other business ideas or inquiries to this blog. This site is not to be used for contracting or commercial business.
  • This blog may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.

TSA does not guarantee or warrant that any information posted by individuals on this blog is correct, and disclaims any liability for any loss or damage resulting from reliance on any such information. TSA may not be able to verify, does not warrant or guarantee, and assumes no liability for anything posted on this website by any other person. TSA does not endorse, support or otherwise promote any private or commercial entity or the information, products or services contained on those Web sites that may be reached through links on our Web site.

Members of the media are asked to send questions to the Office of Public Affairs through their normal channels and to refrain from submitting questions here as comments. Reporter questions will not be posted.

We recognize that the Web is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage federal resources, moderating and posting of comments will occur during regular business hours Monday through Friday. Comments submitted after hours or on weekends will be read and posted as early as possible; in most cases, this means the next business day.

For the benefit of robust discussion, we ask that comments remain "on-topic." This means that comments will be posted only as it relates to the topic that is being discussed within the blog post. The views expressed on the site by non-federal commentators do not necessarily reflect the official views of the Transportation Security Administration or the Federal Government.

To protect your own privacy and the privacy of others, please do not include personally identifiable information, such as name, Social Security number, phone numbers or email addresses in the body of your comment. If you do voluntarily include personally identifiable information in your comment, such as your name, that comment may or may not be posted on the Blog. If your comment is posted, your name will not be redacted or removed. In no circumstances will comments be posted that contain Social Security numbers, addresses, email address or phone numbers. You have the option of posting comments anonymously, but if you opt not to, any information, including your login name, may be displayed on our site.

Thank you for taking the time to read this comment policy. We encourage your participation in our discussion and look forward to an active exchange of ideas.

Privacy Act Statement
Authority: 49 U.S.C. §114(f). Purpose: TSA will use this information to promote communication between the Administrator of the Transportation Security Administration, the traveling public, and throughout the TSA community. Routine Uses: TSA may share the information provided by members of the public with facility operators, law enforcement, intelligence agencies, or other government agencies as necessary to respond to potential or actual threats to transportation and national security, or pursuant to its published Privacy Act system of records notice DHS/TSA 006, Correspondence and Matters Tracking Records (CMTR), 68 FR 49503-49504. Disclosure: Furnishing this information is voluntary.